Return to Excellus Employers News

MDLIVE Claims Cost Increase

Effective April 1, 2023, the MDLIVE claim cost for medical consults increased from $40.00 to $50.00 per MDLIVE visit. This is still 39% below the non-MDLIVE member price and also significantly below a telehealth visit with a local primary care physician.

Who Is Impacted?
Members who have a copay as their telemedicine benefit will not be impacted. Members whose plans have a deductible/co-insurance will see a slight increase to their cost share.

We still believe that MDLIVE is a convenient and cost-effective way to provide certain health care services to members. And we’re pleased with how efficient the program has been and will continue to be moving forward for you and your members.


Individual & Small Group – NYS Prior Approval Of Rate Changes

Excellus BlueCross BlueShield Recognized By Forbes As One Of The Nation’s Best Employers For Diversity

What Happens With Claims, COBRA And Special Enrollments Once The National Emergency Ends?

How Safety Net Plan Renewals Impact Your Business And Members

Well-Child Visits Over Summer Break: Book Them Now




Employer Specific

Small Business

Midsize & Large Business


Script for Excellus BCBS Employer/Broker News Archive/Article


GDPR Notification Content