Training Resources for Employers
Information Sessions
Many members are not aware of the programs, resources, and tools available to them through Excellus BlueCross BlueShield. We want to help close that gap. That’s why we created the Making the Most of Your Health Plan video below. The video provides an overview of the Excellus BCBS website and mobile app, including the member dashboard. It also highlights important features, tools, and resources available to help members and their families live healthier lives.
Please be sure to use the video that aligns with your organization’s funding arrangement. If you are unsure of which video to use, please reach out to your Excellus BCBS Sales Account Consultant or broker.
Web Enrollment
This course is intended to assist employers with all aspects of web enrollment. Using this course as a resource, the web user will be able to:
- Register for an account/log on
- Recover username/password
- Add or remove a group number
- View member roster
- Enroll a new member
- Add/remove a family member
- Change/cancel/reinstate coverage
- Request member cards
- View recent submissions
- Get help
- View frequently asked questions (FAQs)
