Contact Us

Follow these links to send a private, secure message to us. Our representatives will respond within four business days. If you need an immediate response, please call by telephone.

Enrollment Inquiry & Support ToolLocked

 Log in and use the Enrollment & Inquiry Support tool to send all inquiries to our Enrollment team. SSL encryption ensures that the information transmitted remains secure.

 Check Out Our Process for Enrollment Inquiry & SupportOpen a PDF

If you do not have online account or need access to additional online features, it's easy!

Register or create an account or request access today !

  • Select the type of access you need:
    • Enrollment and Account Maintenance
    • Online Bill Pay
    • Annual Group Information Form
  • Complete all fields; click 'Submit'
  • Requests are typically completed within 3-5 business days.
For Questions About: Contact:

Commercial Large Group (50 or more eligible subscribers) Benefits, Setup, Updates, Cancellations, Billing, Member Enrollment or Member Cancellations

Call your dedicated Broker and/or Account Service Consultant

Commercial Small Group (Less than 50 eligible subscribers) Benefits, Setup, Updates, Cancellations, Billing, Member Enrollment or Member Cancellations

Call your dedicated Broker and/or Account Service Consultant

Technical Website Issues

Call our Web Help Desk at 1-800-278-1247
(Monday - Friday, 9 a.m. to 4:30 p.m. EST)

Member Claims, Benefits or Authorizations for Medical, Dental or Pharmacy Plans

Members should call the number on their Member ID Card.

For Claims, Membership Enrollment forms, and related Correspondence:

Excellus BlueCross BlueShield
P.O. Box 21146
Eagan, MN 55121

Our Premium Payment Address:

Excellus BlueCross BlueShield - Group
P.O. Box 5266
Binghamton, NY 13902-5266

Our Corporate Street Address:

In the Central New York and Southern Tier Regions:
Excellus BlueCross BlueShield
333 Butternut Drive
Syracuse, NY 13214-1803

In the Rochester Region and Nationwide:
Excellus BlueCross BlueShield
165 Court Street
Rochester, New York 14647

In the Utica Region:
Excellus BlueCross BlueShield
Utica Business Park
12 Rhoads Drive
Utica, NY 13502

In the Watertown Region:
Excellus BlueCross BlueShield
215 Washington Street
Suite 112
Watertown, NY 13601

In the Plattsburgh Region:
Excellus BlueCross BlueShield
14 Durkee Street
Suite 250
Plattsburgh, NY 12901

Stop by our walk-in customer service units if you'd like to visit us in-person. Our representatives are available Weekdays 9 a.m. to 4:30 p.m., except for holidays.

Binghamton
53 Chenango Street
Binghamton, NY 13901

Elmira
150 N. Main Street, Suite 1
Elmira, NY 14901

Plattsburgh
14 Durkee Street, Suite 250
Plattsburgh, NY 12901

Rochester
165 Court Street
Rochester, NY 14647

Syracuse
333 Butternut Drive
Syracuse, NY 13214-1803
214 South Warren St., 1st Floor,
Syracuse, NY 13202

Utica
12 Rhoads Drive
Utica, NY 13502

Watertown
215 Washington Street, Suite 112
Watertown, NY 13601

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