Contact Us
Follow these links to send a private, secure message to us. Our representatives will respond within four business days. If you need an immediate response, please call by telephone.
Enrollment & Billing Support (requires Login to access)
Log in and use the Enrollment & Billing Support form to send all inquiries to Membership and Billing. SSL encryption ensures that the information transmitted between you and Excellus BlueCross BlueShield remains secure and, where applicable, that our member's information is not compromised.
Check Out Our Process for Enrollment & Billing SupportOpen a PDF
If you do not have online account or need access to additional online features, it's easy!
Register or create an account or request access today !
- Select the type of access you need:
- Enrollment and Account Maintenance
- Online Bill Pay
- Annual Group Information Form
- Complete all fields; click 'Submit'
- Requests are typically completed within 3-5 business days.
| For Questions About: | Contact: |
|---|---|
|
Commercial Large Group (50 or more eligible subscribers) Benefits, Setup, Updates, Cancellations, Billing, Member Enrollment or Member Cancellations |
Call your dedicated Broker and/or Account Service Consultant |
|
Commercial Small Group (Less than 50 eligible subscribers) Benefits, Setup, Updates, Cancellations, Billing, Member Enrollment or Member Cancellations |
Call your dedicated Broker and/or Account Service Consultant |
|
Technical Website Issues |
Call our Web Help Desk at 1-800-278-1247 |
|
Member Claims, Benefits or Authorizations for Medical, Dental or Pharmacy Plans |
Members should call the number on their Member ID Card. |
For Claims, Membership Enrollment forms, and related Correspondence:
Excellus BlueCross BlueShield
P.O. Box 21146
Eagan, MN 55121
Our Premium Payment Address:
Excellus BlueCross BlueShield - Group
P.O. Box 5266
Binghamton, NY 13902-5266
Our Corporate Street Address:
In the Central New York and Southern Tier Regions:
Excellus BlueCross BlueShield
333 Butternut Drive
Syracuse, NY 13214-1803
In the Rochester Region and Nationwide:
Excellus BlueCross BlueShield
165 Court Street
Rochester, New York 14647
In the Utica Region:
Excellus BlueCross BlueShield
Utica Business Park
12 Rhoads Drive
Utica, NY 13502
In the Watertown Region:
Excellus BlueCross BlueShield
215 Washington Street
Suite 112
Watertown, NY 13601
In the Plattsburgh Region:
Excellus BlueCross BlueShield
14 Durkee Street
Suite 250
Plattsburgh, NY 12901
Stop by our walk-in customer service units if you'd like to visit us in-person. Our representatives are available Weekdays 9 a.m. to 4:30 p.m., except for holidays.
Binghamton
53 Chenango Street
Binghamton, NY 13901
Elmira
150 N. Main Street, Suite 1
Elmira, NY 14901
Plattsburgh
14 Durkee Street, Suite 250
Plattsburgh, NY 12901
Rochester
165 Court Street
Rochester, NY 14647
Syracuse
333 Butternut Drive
Syracuse, NY 13214-1803
214 South Warren St., 1st Floor,
Syracuse, NY 13202
Utica
12 Rhoads Drive
Utica, NY 13502
Watertown
215 Washington Street, Suite 112
Watertown, NY 13601
Modal for Improving Enrollment & Billing Support
Improving Enrollment & Billing Support
Membership inquiries using the 'Enrollment & Billing Support' form are delivered into a secure database in which inquiries are tracked and monitored. Other changes include:
- Status Alerts - The system will send an email with a tracking number once your inquiry is assigned. You can use this tracking number if you need to contact us regarding your inquiry. You'll also receive an email when it's complete.
- Missing or Incorrect Information - If your inquiry is missing information or if there is a problem with a file, the system will send an email to let you know what's wrong so you can submit a new request.
Modal for Select Your Region
