Contact Us
Enrollment inquiry and support
By submitting your inquiries and requests via the Enrollment Inquiry Support Tool, you ensure they are securely transmitted directly to our request management system, which efficiently assigns and processes them within our Enrollment department. Our representatives will respond within four business days.
Use the Enrollment Inquiry Support Tool for:
- Eligibility maintenance requests
- Enrollment inquiries
- Billing/reconciliation requests
- Other support requests
About the Enrollment Inquiry & Support Tool
Additional contact forms
- Add or Remove Group Numbers for Online Enroll & Update - Add or remove group numbers from an existing web user account
- Web Training/Support - Request web training
- Technical Website Issues - Report technical issues with the website
Commercial Group benefits, setup, updates, cancellations, billing, member enrollment, or member cancellations
Call your dedicated broker and/or account service consultant
Member claims, benefits, or authorizations for medical, dental, or pharmacy plans
Members should call the number on their member card
Technical website issues
Call our Web Help Desk at 1-800-278-1247
Monday - Friday, 9 a.m. to 4:30 p.m. ET
Claims, membership enrollment forms, and related correspondence
Excellus BlueCross BlueShield
P.O. Box 21146
Eagan, MN 55121
Premium payment address
Excellus BlueCross BlueShield - Group
P.O. Box 5266
Binghamton, NY 13902-5266
Corporate street addresses
Central New York and Southern Tier regions:
Excellus BlueCross BlueShield
333 Butternut Drive
Syracuse, NY 13214-1803
Rochester region and nationwide:
Excellus BlueCross BlueShield
165 Court Street
Rochester, New York 14647
Utica region:
Excellus BlueCross BlueShield
301 Woods Park Drive
Suite 201
Clinton, NY 13323
Watertown region:
Excellus BlueCross BlueShield
215 Washington Street
Suite 112
Watertown, NY 13601
Plattsburgh Region:
Excellus BlueCross BlueShield
14 Durkee Street
Suite 250
Plattsburgh, NY 12901
Modal for Select Your Region
