In the coming weeks, you’ll receive an email inviting you to complete a brief Excellus BCBS satisfaction survey. This survey is an opportunity to provide feedback on your interactions and experiences with the health plan.
Your responses are confidential, and your participation is greatly appreciated. The survey should take about 5-10 minutes to complete.
How to identify the email:
- Subject is: Excellus BCBS Satisfaction Survey (Employer Groups)
- Includes an Excellus BCBS logo at the top
- Our survey platform is Qualtrics, there will be a survey link that is safe to click on or you can copy and paste a URL into a browser
- The email will come from a ‘no reply’ Qualtrics account → firstname.lastname@example.org
- The reply-to email will be ExcellusBCBS@Excellus.com and this box is monitored by our Research Insights team
- Email is signed by Todd Muscatello
If you do not receive a survey invitation in your email during the next few weeks, please reach out to ExcellusBCBS@Excellus.com and the Research Insights team will send you a survey link.