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Reminder Regarding WellNow Urgent Care Provider Status

Recently, some Excellus BlueCross BlueShield members may have received communication from WellNow Urgent Care that could cause confusion regarding coverage and benefits. To clarify and remind our members, WellNow made the decision to leave our provider network on Jan. 1, 2024.

WellNow is now considered out-of-network for all locations in Excellus BCBS 31-county service areas. Members who have out-of-network benefits and obtain care from WellNow may need to pay higher costs subject to their health benefit plan. Members with questions should contact Customer Service at the number on the back of their Excellus BCBS Member Identification Card.

Our focus remains on assisting our members with questions they may have around plan coverage and options for care. We would encourage you to share the following information with your employees:

When your doctor isn’t available, an urgent care center may be an option for non-life-threatening injury or illness such as cuts, fever, flu, sore throat, cough, minor infections, rashes, and back pain.

Many urgent care centers also provide a telehealth option. Visit for a list of urgent care centers by county. You can also call the phone number on the back of your Member card if you have additional questions.


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