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Working To Deliver A Real Time Enrollment Experience

Enhancements are coming soon to our online “Enroll & Update” tool that will allow us to process many of your transactions in real time. You’ll begin seeing these changes within the next month. For example:

  • When making “Enroll a New Member” transactions, a subscriber ID may now be assigned within minutes as opposed to waiting overnight. (Member ID cards will continue to print and mail on the same schedule they do today.)
  • An employee will be able to register for an online web account and review their benefits the next day.

Please keep in mind that not all transactions will be able to be completed in real time. Some transactions may still pend for manual review to ensure accuracy and compliance with regulations. When they do, we remain committed to completing these reviews timely and accurately.


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