Prior authorizations can be a point of confusion and frustration for employees. If a doctor prescribes a medication that needs approval before it can be filled, also known as a prior authorization, there’s a way for members to easily check the status of that request with our new tool.
This online tool lets members check the status at any time — without having to make a phone call. They can see:
- When the request was received
- Where it is in the review process
- When a decision is reached
They can also view past approvals, along with expired or expiring authorizations.
By making this process more transparent, employees can spend less time navigating their benefits and more time focusing on their health, while helping reduce administrative questions for your team.
To access our Prior Authorizations tool:
- Log in to (or create) an online member account
- Under “Prescriptions” click on “Prescription Benefit Details”
- Click on the “Prior Authorizations” link under the Prescriptions tab
We hope this new tool will help your clients feel more informed and confident about their care.
Did you know…
An online account* can also help employees take a closer look at their plan and benefits, estimate pharmacy costs, find a provider, and view past claims. It’s a simple, convenient way to take control of your health care.
*Each member must use a unique email address to create an account.
Log In To Or Create An Online Member Account
