As we shared in October, as a result of the feedback provided by both brokers and employer groups, we’re improving our online bill pay features and invoices, so they are easier to use.
- In mid-January 2021, we will launch an improved online invoice and payment feature for employer groups.
- You can take a tour to learn more.
- There’s also a set of Frequently Asked Questions you can review.
As we get ready to launch these enhancements here are some things you should know.
From mid-December until approximately mid-January:
- AutoPay will be unavailable for employer groups to support a change in payment processor.
- Requests for new or added bill pay access will not be available until mid-January. New requests for employer access to our website will continue to be processed normally and only the bill pay access will be delayed until mid-January.
- Employer groups should continue to pay premium bills using existing options (e.g. mail) until bill pay access is enabled.